Ordering
A specialist in statement houseplants and outdoor trees, with the pots, planters and accessories to finish them.
We're primarily online, delivering across the UK — with a showroom in Chelsea for those who'd like to see pieces in person.
Our plants are living things, so a standard plant may vary a little from its photo — we always show the best representation of each size.
Our one-off specimens are different: with those, the exact plant pictured is the one that arrives.
Either way, if something isn't right you're covered by our 14-day returns.
Yes — visit our Chelsea showroom at 18 Milner Street, London SW3 2PU, with select pieces on show. Open Tuesdya–Friday 10am–6pm and Saturday 10am–4pm (closed Sunday).
Walk-ins welcome; to arrange a design consultation, email projects@plantdrop.co.uk. (Our nursery isn't open to the public, but the showroom is.)
For our standard range, the product photos show the size and form you'll receive — and our one-off specimens are the exact plant pictured. If you'd like us to hand-pick and photograph a specific plant for you to choose from, that's our Personal Sourcing Service: tell us what you're after and we'll find it and send you options.
All major debit and credit cards, Apple Pay, PayPal, Klarna and bank transfer.
Delivery
Across mainland UK. How your order travels depends on its size and location — smaller pieces by courier, larger specimens by our own team or pallet. A few remote areas are excluded; we'll always confirm before dispatch.
Delivery rates and methods can be viewed on our delivery page.
Our delivery promise is within 2 weeks. This is because many of our plants come direct from the grower for your order to ensure the highest quality.
If you require plants sooner please reach out to our customer service team and they will do their best to accommodate or suggest alternatives.
Courier orders come with a tracking link. For our own van deliveries you'll get a scheduled window with live tracking on the day.
Carefully. Van deliveries use minimal, reusable protection; courier orders travel in custom locking boxes designed to keep plants safe in transit.
Support
14-day returns on plants, pots and accessories. Return shipping isn't covered, but our team will guide you through it.
Read our full policy here.
Every delivery comes with a printed care guide, and you have lifetime horticultural support through our online plant clinic — get in touch any time.
Yes — a 30-day replacement guarantee. If a plant isn't thriving despite the right care, we'll put it right.
Services
Yes — potting, installation and ongoing care are available as chargeable services. For larger or commercial spaces, these run through Plant Drop Projects.
We do. Trade professionals can apply for our Trade Webshop for preferential pricing, and Plant Drop Projects handles design, installation, maintenance and rental for offices, restaurants and commercial spaces
Email customercare@plantdrop.co.uk or call 0203 887 2139 — or visit us at the Chelsea showroom, 18 Milner Street, SW3 2PU.