What's different about Plant Drop?

We like to do things a little differently to garden centres and other online nurseries, so here is some useful info about our service.

We like to think not!

We deliver garden and interior designer quality plants direct to your door. Our expert drivers hand-deliver statement plants and pots. There is no worry about careless couriers, or of small postal plants half the size of what is advertised. We bring you nursery-grade plants, straight from the grower.

In order to deliver high quality plants at reasonable prices we have had to forgo the garden centre for a nursery out in the lovely countryside where we can quality check, maintain and deliver to you efficiently and effortlessly. So sadly that means we can't welcome visitors to view our plants.

As we order specimens in from the grower in time for delivery we cannot provide pictures of individual specimens.

We understand it is nice to feel reassured that the plant you're buying is in great shape and health, which is why we have rigorous checks on every plant leaving our nursery.

Our plants are grown by expert growers in the UK & Europe. We don't source second grade, and we regularly reject plants that don't meet our standards.

We seek out independent growers that specialise in particular plants - like our Jasmine grower in Italy, Ficus tree grower in Holland, and Peat-Free grower in Hampshire.

We already have one of the greatest and most varied plant and accessory ranges in London, but crucially we also have a sourcing service where we will happily find the plant you are searching for.

How do you drop plants?

Find all the information you need about delivery.

Our drivers hand-deliver plants in Greater London and selected surrounding areas.

You can check our rates here or at checkout.

We can deliver orders nationwide by pallet (houseplants only during the warmer months) or using our own vans.

More information on delivery rates is available here.

We offer chosen day delivery which will display the earliest available delivery date.

We aim to deliver most items within a week but items that are special order can take a little longer.

You can pick a preferred delivery date at checkout and we will do our best to accommodate.

To be kinder to the environment and our drivers we try to keep deliveries to a smaller geographic area each day - so we may ask if it is possible to deliver on a different day.

We set up our plant delivery service as an antidote to plants sent in the post. To us it just isn't worth the financial, emotional or environmental expense to ship plants in boxes.

We think it is much better to deliver locally with our own vans - some of which are 100% electric.

So for those reasons sadly we will never send plants by parcel. If you're really desperate to get that plant (we know that feeling!) we suggest choosing pallet delivery for larger items or asking a friend to take delivery in our catchment area and having them send it on.

We do hope to bring our service to other areas of the UK in the near future.

Can you help me care for my plants?

How to find care information

We have useful care guides on our website. You can read them here.

For further information or help we suggest first checking the Royal Horticultural Society's website, which is a great resource.

You can of course email us with your order number and our nursery team will be happy to help, but during busy times it can take a little longer for us to reply to queries.

We are very happy to make plant suggestions for places and spaces in the garden and home.

We aren't able to provide designs or plans, for this we would recommend employing a designer.

For trade clients we can provide proposals.

Unfortunately while gardening and plant design is our passion, we don't have the resources to offer services beyond the delivering spectacular specimens.

We offer a potting up service when the plant and pot are bought from us.

This starts at £15 per plant and pot combination.

We offer full installation and potting up of our plants in pre-exisiting pots, for this service please contact our sales team on sales@plantdrop.co.uk.

We also offer a maintenance service where we look after and guarantee the plants.

Our drivers are very happy to drop plants in a place of your choosing if our additional handing service is purchased at £25.

For orders where this service is not purchased we will deliver kerbside / to the door.

Returns, refunds & exchanges

We are committed to the finest plants and best customer service.

We can all change our minds occasionally, so we allow returns within 3 days for living plants, and 14 days for pots & accessories.

If you would like to return or exchange an item, you can do so by your own means or we can arrange to collect the items for a charge.

As plants over 180cm require special handling, 25% of the item / order value is payable (minimum £25).

For pallet or delivery outside London the delivery charge will be charged again for collection.

Sourced to order items are excluded from this policy. Terms are provided in any quote or invoice, and here.

If you believe your plant arrived in an unhealthy condition then please contact us within 48 hours so we can help solve the issue or offer a replacement.

See our full terms here.

We are happy to offer exchanges on living plants within 3 days of delivery and 14 days for pots and accessories.

The items must not have been sourced to order or potted and returned in the same condition as delivered.

We can arrange the exchange with the cost of re-delivery chargeable, current rates are viewable here.

Credit will be provided for the difference to use on your new item.

Plants can deteriorate quickly when they are not given the right care or optimum environment to thrive.

We guarantee that our plants will arrive in great health and condition, and provide a 48 hour window to report any concerns so that we can solve any issues or offer a replacement.

After this time, we cannot be held responsible for the condition of the plant, or any pests or diseases that might develop in the new environment.