What's different about Plant Drop?

We like to do things a little differently to garden centres and other online nurseries, so here is some useful info about our service.

We like to think not!

We only deliver garden and interior designer quality direct to your door. Our expert drivers hand-deliver statement plants and pots. There's no worries about careless couriers, or of small postal plants half the size of advertised. We bring you nursery-grade plants, straight from the grower.

In order to deliver high quality plants at reasonable prices we have had to forgo the shop or garden centre for a nursery out in the lovely countryside where we can quality check, maintain and deliver to you efficiently and effortlessly. So sadly that means we can't welcome visitors.

We do however showcase some of our latest and loveliest plants at Boys 'N' Berry cafe, Fulham.

We understand it is nice to feel reassured that the plant you're buying is in great shape and health. On smaller plants we hope you can take our word for it, but on larger specimens over £250 we are able to send photographs.

The lead-time for photographs is generally 1 to 3 working days. Please note that we do not remove specimens from sale during this time so there is a chance it will have been sold via the website.

Our plants are grown by expert growers in the UK & Europe. We don't source second grade, and we regularly reject plants that don't meet our standards.

We seek out independent growers that specialise in particular plants - like our Jasmine grower in Italy, Ficus tree grower in Holland, and Peat-Free grower in Hampshire.

We already have one of the greatest and most varied plant and accessory ranges in London, but crucially we also have a complimentary sourcing service where we will happily find the plant you are searching for, and deliver it.

How do you drop plants?

Find all the information you need about delivery.

Our drivers hand-deliver plants in Greater London and selected surrounding areas.

You can check our rates here or at checkout.

We can deliver orders nationwide using our own vans. The rate is calculated by at checkout by postcode and is based on mileage and time from London. This ranges from £50 to £250.

If your postcode does not generate a price at checkout, please contact us for a tailored quote.

We aim to deliver most in-stock items in 1-5 days, but it can take up to a week during busy periods.

Items that are special order are delivered within 14 days.

You can pick a preferred delivery date at checkout and we will do our best to accommodate.

To be kinder to the environment and our drivers we try to keep deliveries to a smaller geographic area each day - it means we can deliver more efficiently and keep everyone happy!

We set up our plant delivery service up as an antidote to plants sent in the post. To us it just isn't worth the financial, emotional or environmental expense to ship plants. We think it is much better to deliver locally with our own vans - some of which are 100% electric.

So for those reasons sadly we will never send plants by parcel or pallet. If you're really desperate to get that plant (we know that feeling!) we suggest asking a friend to take delivery in our catchment area and having them send it on.

We do hope to bring our service to other areas of the UK in the near future.

Can you help me care for my plants?

How to find care information

We have useful care guides on our website for some of our most common plants. You can read them here.

For further information or help we suggest first checking the Royal Horticultural Society's website, which is such a great resource.

You can of course email us and we will be happy to help, but during busy times it can take a little longer for us to reply to such queries.

We are very happy to make some quick plant suggestions for places and spaces in the garden and home.

If you are looking for a more involved service or plans, we can recommend industry professionals who are able to other a great service.

Unfortunately while gardening is our passion and design of great interest to us, we don't have the resources to offer services beyond the sourcing of spectacular specimens.

We are more than willing to suggest people - designers & landscapers who will be able to help.

We offer a potting up service when the plant and pot are bought from us. This starts at £25 per plant and pot combination.

Our drivers are very happy to drop plants in a place of your choosing if adequate parking is available, but we do not have a specialist installation team at this time.

Please note that any assistance is provided without liability.

Returns, refunds & exchanges

We are committed to the finest plants and best customer service.

We can all change our minds occasionally, so we allow returns within 7 days for stocked items. A collection fee will be payable.

Sourced to order items are excluded from this policy. Terms are provided in any quote or invoice.

If you believe your plant arrived in an unhealthy condition then please contact us within 48 hours so we can help solve the issue or offer a replacement.

See our full terms here.

We are happy to offer exchanges on items within 7 days of delivery. The items must not have been sourced to order and returned in the same condition as delivered, and a collection fee will be payable of £25.

Plants can deteriorate quickly when they are not given the right care or optimum environment to thrive.

We guarantee that our plants will arrive in great health and condition, and provide a 7 day window to report any concerns so that we can solve any issues before it is too late.

After this time, we cannot be held responsible for the condition of the plant, or any pests or diseases that might develop.