Ordering
We are an online only retailer specialising in statement houseplants, outdoor plants, pots, planters, and accessories.
We also offer designer programmes, and business services.
While every effort is made to represent plants and pots accurately, actual specimens may vary slightly due to natural variation.
We offer 14 day returns so if a plant doesn't suit your space you can easily change it.
We are an online only retailer so our busy nursery is not open to the public.
Our business team is based in London and can be visited by appointment at 81-83 Fulham High St, London, SW6 3JW.
We accept all major debit and credit cards, as well as secure online payments by Apple Pay, PayPal, Klarna and Clearpay.
Delivery
We deliver throughout the UK (excluding Northern Ireland). The delivery method and rate is calculated based on your order.
For small and medium orders (under 160cm in height), purchases are carefully packaged by our team in recycled packaging and shipped via courier (DPD/APC).
For large items 160-200cm in height we deliver in our own vans in London and by pallet to the rest of UK (Palletways).
For extra large items over 200cm we deliver using our van only.
Delivery rates can be viewed on our delivery page.
Our standard delivery is 3-7 days. This is because many of our plants come direct from the grower for your order to ensure the highest quality.
If you require plants sooner please reach out to our customer service team and they will do their best to accommodate or suggest alternatives.
If you are receiving a delivery by courier when it has been shipped you will receive a tracking link with safe place, leave with neighbour and other delivery options.
If you are receiving delivery by our van our own tracking system will send you a scheduled delivery link with an estimated time window and live tracking on the day of delivery.
We use custom designed boxes to transport plants. They have a locking system to keep the nursery pot in place and this is wrapped to prevent soil leakage.
We have chosen delivery partners with the best standards of safe handling and always send out next day premium service.
Support
We offer 14 day returns for plants, pots and accessories.
You are responsible for the cost of return and any outgoing delivery charges or services are non-refundable.
You can read our full policy here.
We provide physical care guides in every plant delivery with a link to further plant specific information on our website.
We offer lifetime horticultural support via our online plant clinic. By filling out a short form to give our horticulturalists an overview of the care and environment, so they can provide tailored advice.
Due to the living and perishable nature of plants we are not able to include a guarantee.
Our horticulturalists are always on hand to provide lifetime support and help bring a plant back to good health.
Services
We do not offer these services for residential clients, we have developed our offering to drop everything you need to do it yourself.
For commercial clients we are able to offer these services through Plant Drop Business.
We run a Designer Programme offering a trade discount and other benefits.
Plant Drop Business offers plant rental and maintenance for commercial clients.
Email: hello@plantdrop.co.uk
Phone: 0203 887 2139
Address: 81-83 Fulham High St, London, SW6 3JW
