Natural Set

Our Plant Replacement Cover offers added reassurance for customers purchasing living plants.

It provides a one-time replacement in the event of complete plant failure within the cover period. One per original plant in the case of sets.

This cover is optional and must be purchased at the time of ordering the plant.

What’s Included

• One-time replacement of the covered plant if it fails completely

• Cover applies for 365 days from the delivery date

• Replacement is limited to the original plant value (delivery excluded).If an identical plant is no longer available or has increased in price, a suitable alternative or a partial contribution up to the original plant value will be offered.

This cover is intended to provide peace of mind, not ongoing care.

What’s Not Included

Plant Replacement Cover does not include:

• Ongoing plant care or maintenance

• Partial decline, cosmetic changes, or natural shedding

• Replacement due to environmental conditions (light, temperature, humidity)

• Replacement due to pests introduced after delivery

• Repeated replacements

• Any form of plant guarantee beyond the single replacement

Accidental Care Errors

We understand that mistakes can happen.

For this reason, one accidental care error (such as over- or under-watering) may be covered once only under the replacement policy.

If a replacement plant subsequently fails, no further replacements will be provided.

Important Conditions

• The covered plant must have been purchased directly from us

• Claims must be submitted with clear photographs showing the plant’s condition

• Claims must be made before the cover period expires

• Only complete plant failure is eligible for replacement

• Replacement plants are subject to availability; where unavailable, a store credit may be issued instead

Delivery Condition Reporting

If a plant arrives damaged or in poor condition, this must be reported within 48 hours of delivery with photographs.

Issues reported after this period are not considered delivery-related and fall outside our responsibility unless Plant Replacement Cover has been purchased.

Without Plant Replacement Cover

Plants are living products and, beyond the initial delivery condition window, their care becomes the responsibility of the customer (or their gardener / maintenance provider).

Without Plant Replacement Cover:

• Replacements are not offered

• Refunds are not provided

• Complimentary care advice may still be requested

Why We Offer This

Plants respond differently to their environment, and outcomes can vary despite best practice.

Plant Replacement Cover allows customers who want additional reassurance to opt in, while allowing us to continue supplying high-quality plants without assuming open-ended responsibility.

Delivery in 1–8 days

• London hand delivery and UK courier from £6

• Complimentary delivery over £150 on standard items

• Extra large plants from £25 in London or £75 by UK pallet

We currently deliver to the mainland UK only.

Delivery costs are calculated at checkout based on the items in your order and your delivery postcode.

For more information see our delivery page

Returns

Returns are accepted within 14 days of delivery for plants, pots and accessories.

To arrange a return, please contact us within 14 days and we will provide instructions.

If there are any concerns with your plant on arrival, please contact us so we can assist.