Our horticulturalists who care for plants on a daily basis are on hand to help with your plant care needs for the life of your plant.
Request assistance from our client services team, including your order number and they will forward you a form to complete. It is important to give as much information as possible so the experts can properly diagnose the issue.
Our horticulturalist will review the information and give you advice on how the health of the plant can be improved. This can be everything from changing the watering routine to moving the plant to a better suited location.
Plants can take some time to adapt and replace lost foliage once they have started to struggle. When implementing the care or environmental advice of the horticulturalist it is important to give the plant a few months to recover.
While many plants make a recovery, sometimes sadly a plant is too far gone. We appreciate how frustrating that can be so we have a replacement offer of 25% off a new plant for clients who have attempted plant revival but have not succeeded.
Read our guide on how to place or pot your plant in a decorative pot.
