Business Terms

Full Order Terms

1. Order Cancellations & Returns

a) If an order is cancelled by the Customer within 7 days of placing the order, the Company reserves the right to charge a cancellation fee of 10% of the order value (or the value of goods cancelled) to cover costs incurred to date.

b) After 7 days, orders may only be cancelled with the Company’s agreement and will incur a minimum cancellation charge of 30% of the order value.

c) Where goods are specially sourced or ordered specifically for the Customer, cancellation will incur a charge of 100% of the order value (or the value of goods cancelled).

d) Goods without defects may only be returned at the sole discretion of the Company and, where approved, will be subject to a 30% restocking charge.

2. Payment Terms

a) Payment is required on receipt of invoice in order to place the order. No goods will be sourced or supplied until payment is received in cleared funds.

b) All goods remain the property of Plant Drop Limited (or its suppliers) until payment has been made in full.

c) In the event of late payment, Plant Drop Limited reserves the right to charge interest at 8% above the Bank of England base rate, together with compensation and recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act.

3. Delivery Terms

a) Delivery is provided on a roadside-only basis. Depending on the size and quantity of the delivery, the Customer must ensure adequate manpower is available to assist with offloading.

b) While Plant Drop Limited will endeavour to deliver at the Customer’s preferred time, we cannot be held liable for delays beyond our control, including (but not limited to) customs delays, DEFRA or CITES regulatory changes, or plant health restrictions.